Playbook for every step needed to take as a support rep.

• New to Sign Customiser Here are bunch of helpful resources to educate you on our business and to provide the best support possible.
• Frequently Asked Questions

📆 Daily Tasks

The tasks below are the tasks that you need to perform on a daily basis or weekly basis. They are sorted from most important to least important.

• 1. Observe and respond to every support message
• 2. Report bugs
• 3. Refund merchants
• 4. Improve documentation and document recurring questions
• 5. Document feature requests
• 6. Follow up on notifications from Asana and Slack
• 7. Work on existing long-standing tasks in Asana
• 8. Asking for reviews

📚 Useful Tips on How Intercom Works

Here are useful tips when using Intercom

• Adding internal notes to support tickets
• Replying to a ticket with a different email address
• Accessing macros, attachments, images and other features.
• How to see what plan a merchants is on
• How to access merchant’s Shopify store